Frequently Asked Questions

How long does delivery take?

We offer free next-day delivery across Kuwait on all orders. Deliveries to other GCC countries take a little longer — our team will confirm the timeframe when you order.

Do you offer cash on delivery (COD)?

Yes. Cash on delivery is available across Kuwait, so you can pay in cash when your order arrives. We also accept card payments and Taly installments (pay in 4).

Are your products 100% original?

Absolutely. Every product we sell — including COSRX, Anua, Medicube, Beauty of Joseon, The Ordinary and all other brands — is 100% authentic and sourced from trusted suppliers.

What is your return policy?

We offer a 14-day money-back guarantee. Items must be unopened and in their original packaging. Contact us and we'll arrange the return.

How can I track my order?

You can track your order any time from our Track Your Order page, or message us on WhatsApp and we'll update you right away.

How do I contact customer support?

Our support team is available through WhatsApp, phone (+965 60072717 / 66525266) and email (Support@Emartgcc.com). We aim to respond within 24 hours.